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The Complaints Team had extended the investigation period but ultimately had to reject the complaint due to the player’s lack of response to follow-up inquiries. The player from Germany had submitted a withdrawal request less than two weeks before contacting us. The player expressed frustration over delays and inadequate responses from the casino’s support team, despite having completed all necessary verification. After further communication and confirmation of the situation, the issue was resolved to the player’s satisfaction, and the complaint was marked as resolved in our system. The player from Germany had been waiting for a withdrawal for less than two weeks. The player reported that the withdrawal had been repeatedly canceled, and despite passing the KYC verification, the casino had not provided a satisfactory resolution.
- The casino also hosts the Drops & Wins tournaments, daily and weekly competitions with prize pools exceeding €11 million, featuring cash prizes, free spins, and multipliers.
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- The player later confirmed that the casino had transferred the amount, indicating that the issue had been resolved.
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For less urgent matters, email support is available, allowing players to send detailed requests and receive thorough responses. Additionally, the casino features a well-organised FAQ section covering common topics such as account setup, payment methods, bonus terms, and game rules. ShinyWilds Casino is a new, decent online casino launched in 2023, operating from Curacao, that offers players plenty of rewards to look forward to. Owned and operated by HNA Gaming BV, a Curacao-based casino operator, ShinyWilds Casino is a one-stop destination for passionate gambling enthusiasts.
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ShinyWilds Casino makes navigation easy and offers a pleasant visual experience. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. Based on the categorization we use, this makes it a small to medium-sized online casino.
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- That’s why ShinyWilds Casino offers dedicated customer support through convenient channels.
- Following the intervention of the Complaints Team, his email address was changed, allowing him to submit his withdrawal request.
- The reviews have been made available in the User reviews section of this page.
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It is absolutely fantastic when players can explore large gaming libraries and enjoy various choices when it comes to available games. However, most gamblers also consider the promotional plan when choosing an online gambling destination where they will spend their time and money. We are not responsible for incorrect information on bonuses, offers and promotions on this website. We always recommend that the player examines the conditions and double-check the bonus directly on the casino companies website.
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Localisation efforts extend to game selection and promotions, ensuring relevant content is accessible to players from supported regions. The casino also offers responsible gaming tools tailored to different jurisdictions. The casino boasts an extensive game library with over 8,400+ titles, making it a haven for diverse gaming preferences. Slots dominate the collection with over 5,000 options, ranging from classic-style reels to innovative modern themes. Popular slot titles include Gates of Olympus, Reactoonz, and Wolf Gold.
Make sure to check your local regulatory requirements before you choose to play at any casino listed on our site. The content on our website is intended for informative purposes only and you should not rely on it as legal advice. Players can make deposits and withdrawals using Visa, Mastercard, Bank Transfer, PaysafeCard, Revolut, Cryptocurrency, and more. The live casino at ShinyWilds offers a good selection of popular and unique live games. You will find many regular table games in its live version, game shows and exclusive live games.
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When it’s time to cash out your winnings, you can use many of the same methods. Withdrawal times vary depending on the chosen method; e-wallets and cryptocurrencies often offer the fastest processing times, while bank transfers might take a few business days. We prioritize secure and timely transactions, ensuring you get your winnings efficiently. Check our banking page for specific limits and processing times for each method. ShinyWilds online casino offers a vibrant and secure gaming environment with a vast selection of games, generous bonuses, and reliable customer support.
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